We are committed to providing you with the best products. Please review our terms & conditions below to ensure a smooth and satisfactory experience.

Order Policy

  • No Cancellation, No Return: All orders placed with S.H. Chooi Fasteners are final and cannot be canceled, returned, or refunded. We urge you to review your order carefully before completing your purchase.

Exchanges

  • Eligibility for Exchanges: Exchanges are only permitted for standard items (not custom or special-order products) within 14 days of purchase. To be eligible for an exchange, items must be unused and in their original packaging.
  • Process for Exchanges: To initiate an exchange, please contact our customer service team at sales@shchooi.com or call us at +604-399 6468 (HQ) / +604-261 3001 within 14 days of receiving your order. Provide your order number and the details of the item you wish to exchange.

Important Notes

  • Shipping Costs for Exchanges: The customer is responsible for any shipping costs associated with returning items for exchange.

Thank you for your understanding and cooperation.

S.H. Chooi Fasteners