FAQ

How do I log in?

To log in, click on My Account and enter your username and password.

Are my username and password case sensitive?

The username field is not case sensitive but it is space sensitive. The password field is both case and space sensitive.

Can I have my username or password sent to me if I forget them?

You can have your username sent to you via email by clicking on My Account and then on Forgot Username. You will receive an email with your username. If you have forgotten your password you can click on My Account and then on Forgot Password. You will receive an email to reset your password. If you have forgotten both your username and password, please contact us. 

How do I add or edit address information?

Log in to your Account. You can add or edit the address by clicking on My Account and then on either the Shipping Address or Billing Address. Addresses can also be added in Step 1 of Checkout.

What if I don't want to set up a PayPal account?

Great news – you don’t have to! Checkout and click on the “Pay with a credit/debit card” option and make payment with a card all without having to sign up for anything.

What are the accepted methods of payment?

We currently accept card payments and major instant bank transfers. 

Can I return/exchange my order?

All sales are final, non-returnable and non-exchangeable. 

When can I expect to receive my order?

Shipments within Peninsular Malaysia are expect to arrive within 3-5 business days. Shipments outside of Peninsular Malaysia and international shipments may take longer depending on the method of shipment selected.